AIM Closing a File

Liquid error: undefined method `name' for nil:NilClass

When a team is unable to proceed with quoting or binding an account, the submission should be marked as closed to properly record why it wasn’t quoted or bound. Only unbound submission can be closed.

Follow the steps below to close a file.

1. In the Main grid, right-click on the submission and select Close File.

2. Enter specific information about the reason for the closure in the Close File window.

Reason – select the reason the closure from the dropdown
Renewing Carrier – name of the carrier with which the insured was placed, if known
Suspense on x-Date – if you wish to pursue the risk again, create a suspense to appear prior to the expiration date of the submission
Days Prior – number of days prior to the submission’s expiration date that the suspense will be required
Premium – premium for the coverage, if known
System Note – text entered here will be saved as a file note and will also appear on the File Closure Notice template

3. Click Ok to close the file or Cancel to abandon the close file process.

4. Confirm whether open suspenses should be marked as completed. This does not include the future suspense created on the previous step.

5. To send the RT Way File Close Letter to the agent, click Yes. Otherwise, click No to proceed.

6. In the Document Processing window,

Edit the template as needed.
Edit the ImageRight document pane as needed.
To email the template from AIM, click E-Mail. Otherwise, Save and Close the window to import it into ImageRight as a PDF.
If choosing not to send the template to the agent, click Discard Document.

Note: Review the Document Processing guide for more detailed explanations.

Version 1, 3/24/2022

RT Application Training & Support Portal

This document is deemed internal and confidential and cannot be released outside of RT Specialty or its subsidiaries.